Refund policy

Every Horror Prints piece is printed and framed to order just for you. Because of that, we can't accept returns or exchanges if you simply change your mind or picked the wrong size, so please double-check your size before you order.

Damaged, faulty or wrong item

If your print arrives damaged, has a printing or framing fault, or isn't what you ordered, we'll replace it or refund you in full at no cost to you. Email us within 30 days of delivery with your order number and a clear photo of the problem. If the parcel was damaged in transit, include a photo of the packaging too. You won't need to send the item back unless we ask.

Lost parcels

If tracking shows no movement for 10 business days, or your order hasn't arrived within 30 days, contact us and we'll reship it or refund you.

Cancellations

You can cancel within 2 hours of ordering for a full refund. After that, your print has usually gone into production and can't be cancelled.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer law that applies where you live.

Refunds go back to your original payment method, usually within 5 to 10 business days of approval.

Contact: joelquinnphotography@gmail.com